Communications

General company updates and payment communications will occur via parent/legal guardian email and/or automated text messages. Student performance updates are primarily communicated via text or phone call, but may be via email, if so desired. 

Notifications about client or tutor planned schedule changes must be sent at least 24 hours in advance. Unplanned schedule change notifications must be made at least 2-4 hours in advance, unless circumstances prevent otherwise. 

Disclosures

No individuals will receive communications or information regarding students' services or progress, unless authorized by the parent/legal guardian. Additional authorized individuals (teachers, administrators, etc.) must be notified by the parent/legal guardian, and this information must be shared with Maryam Tutoring. Maryam Tutoring will not reach out directly to these individuals, but will be permitted to answer questions about students' services or progress, should we be contacted.

Payment & Fees 

Our "no call, no show" policy requires that payment is still received for late or missed meetings with no prior notification. Payments must be completed according to invoice date. 

Payments will be made via PayPal, which means you will be notified a total of three times: (1) one day in advance, (2) the day of invoice due date, and (3) one day after the due date. Failure to pay single invoice after all notifications have been sent will result in an automatic service pause. Service will automatically resume once payment has been completed.

Temporary service termination will occur after the third service pause. For service reinstatement, invoice must be paid in full, plus an additional $15 reinstatement fee per child. After the third reinstatement, services will be completely cancelled. 

If a single invoice is not paid within 48 hours after service pause, service is automatically terminated and can only be reactivated by paying outstanding balance, plus $15 reinstatement fee per child.

Cancellation

Clients desiring to discontinue services must notify the company no less than 30 days before official cancellation. Clients seeking to re-enroll after cancellation may do so at any time.